After a client kick-off meeting, completion of the culture assessment, and all of the requirements are gathered, an implementation project plan is created, and weekly implementation meetings are established.

At a high level, the categories addressed in a plan include:

  • Scope of Service
  • Recruitment and Training
  • Communications and Patient Engagement
  • Health Center Design and Buildout (if an on-site health center)
  • Data Exchange
  • Eligibility and Claim Process
  • Recruiting and Staffing
  • Health Center Readiness
  • IT Setup
Jennifer Moore, Marathon Health
Jennifer Moore, Senior Director, Client Implementation, Marathon Health