Reporting should be offered monthly, quarterly and annually as a deep dive into a health center’s performance and the health improvements of the engaged employees. The employer healthcare partner should work collaboratively with their client to define what is important and tailor reports to deliver the outcomes accordingly. The type of report data a client should expect includes:
- Engagement trends demonstrating trends over time compared to the prior period
- Health center utilization
- Appointment detail report demonstrating the number of visits, type of visits, and length of visits
- Referral tracking reports showing quality, loop closure, cost savings, and patient satisfaction
- Lab utilization report demonstrating the type, number, and cost of laboratory services provided in the health center
- Drug utilization report demonstrating the type, number, and cost of drugs dispensed in the health center
- Immunization utilization report demonstrating the type, number, and cost of drugs dispensed at the health center
- Biometric risk stratification
- Member satisfaction and comment
- Health improvement
- Return on investment (ROI)
